Return Conditions

·    A return may be requested only after the item has been physically received.

·    The return request must be submitted within 30 days after delivery.

·    All return shipping costs are the responsibility of the customer, including international shipping costs and any customs charges.

·    Items must be unused, unworn, unwashed, undamaged, and in their original condition, with all labels and tags still attached.

·    You may try an item on, but it may not be worn beyond what is reasonably necessary to check the fit.

·    Ordering the same product in multiple sizes with the intention of returning one or more of them is not permitted.

Return Process

1. Contact us at info@claraandnoelle.com within 30 days after receiving the item to request a return.

2. After your request is reviewed, we will provide the return address of our supplier in China.

3. Send the complete item back at your own expense, including any applicable shipping or customs costs.

4. We strongly recommend using a shipping method with tracking. Keep your shipping receipt until the return has been completed.

Refunds

After the item has been received at the return address and its condition has been approved, the purchase amount will be refunded to the original payment method within 14 days. Original shipping costs and return shipping costs are not refunded unless otherwise required by applicable law.

Responsibility

·    We are not responsible for lost packages when tracking shows that the order was delivered to the address provided by the customer.

·    If an incorrect shipping address was provided, responsibility remains with the customer.

·    Address errors must be reported within 24 hours after placing the order.

Contact

For questions regarding returns or refunds, please contact us:

Email: info@claraandnoelle.com

Website: claraandnoelle.com